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Knowledge Base (FAQs for All our The SmartWare Network Websites)
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Using TheSmartWare Account

Find the answer to any question, from the basics all the way to advanced tips and tricks!

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Using TaskPerks™ Platform

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General

Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons.
 
If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looked reasonable we will make an exception for you.

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We may charge handling fee in some cases depending upon the matter because we bear losses on behalf of customer while receiving funds.

Handling fee is charged to setoff losses that we incur on behalf of the customer. Kindly find some examples below:

  • Transaction charges incurred to collect payment via payment gateways.
  • Man power consumed in processing the payment (if manual method).
  • Cross border or markup fee we pay while receiving international funds.
  • Currency conversion fee or losses we face due to fluctuation in currency rates.
  • Accounting cost we incur to maintain govt. financial compliances.
  • Tax we paid against the profit we booked on payment we received.
  • Additional tax filling burden we incur to setoff refund transaction.
  • Cost of maintaining the platform and infrastructure w.r.t finance.

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Account

Overview

  • When you signup a new account on our platform, you will get a confirmation email on your registered email.
  • The confirmation email sent to you contains a special activation link, you just have to click or visit that link in any web browser to automatically verify your email and hence activate your account.
  • The purpose of this verification is to confirms that you are the owner or have access to the email. Its very important to verify email from security point of view.

If case you haven't received or missed the confirmation email containing your special activation link, then kindly request activation link using any of the below link and we will resend activation email accordingly:-

Still NOT Getting Email?

  • Kindly double check your SPAM or Junk folder.
  • Kindly double check your registered email and make sure it's correct.
  • Kindly double check if there is any typo mistakes in your registered email address.
  • If you are still logged-in into your account, then you may try changing your registered email to another email.
    Recommended Article: How to Change / Update Account Email?
  • It can be possible that your inbox has some issue in receiving our emails, check with your provider.
  • Reach out to support, if problem still persist.

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You may change or update your account email at:


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You can change or update your account password at https://cpidroid.com/user/manage.php 


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Unfortunately, account username can NOT be changed or updated.


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Payment

Overview:

How to Generate Invoice?

  • If you are going to pay via manual payment methods such as wire / bank you may require Invoice beforehand by your finance team.
  • If you need your company details mentioned in the invoice, kindly make sure to update the same in your profile (https://cpidroid.com/user/profile.php)
  • You can simply follow the steps given at How to Add Funds in your Account Balance? that would automatically generate a draft Invoice for the selected payment method which can be downloaded later (check steps below).

How to Download Invoice?

You can find and download all your invoices at:

Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.


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SOP for TDS payment in case of INDIAN Customers:-

  • Kindly make payment of full invoice amount inclusive of GST amount, so as to get your invoice processed.
  • You will have to deposit TDS (if applicable) additionally and file TDS return as per your convenience.
  • Then issue FORM 16A to us. Please reach out to support to get our PAN details as per website. 
  • After submission of TDS Certificate to us, within 7 working days, TDS amount will be reimbursed into your current account.
  • Kindly note that TDS applicable section "194C" and TDS rate applicable is 1%.

SOP for GST input claim in case of INDIAN Customers:-

  • If you are registered business and have GSTIN number, you may update your GSTIN number in your account profile to get GST invoices.
  • If you are eligible, we will issue you GST invoices and you may claim GST input accordingly. Kindly check with your CA to learn more.
  • We are falling below prescribed limit of monthly GSTR-1 return. Hence we will be filling on 13th of subsequent month of Quarter end.
  • So you should be able to get GST input on 3rd month of Quarter end.
  • This is the SOP for GST operation and input claim eligibility.

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Steps to Add Funds using Paytm QR Scan:-

  • Kindly refer this guide to know How to Add Funds into your USD Balance.
  • Just Select/Click "Paytm" option as your payment processor.
    Note: You will Pay in INR equivalent + GST Tax.
  • It will take you to a secure Paytm payment page, which will guide you further.
  • Pay with Paytm Wallet or Scan the QR Code via Paytm App, upon successful payment;
  • Submit Transaction Details [ORDER ID & AMOUNT] to Automatically Process the Payment.
    image_2tsz4w.png

Note: These steps apply similarly to all our TheSmartWare Network Websites

Troubleshooting Paytm Issues:

  • If you missed to submit Order ID & aborted mid-way, you can go to your dashboard or add funds page to see your pending invoices and just hit "Pay Now" button and complete the step of submitting Order ID.
  • If you missed to note down your Order ID, then you may have to check your Paytm app to find it or contact paytm or tell us as many details as you can so that we can verify your payment.
  • For your ref: This is how it looks at our end (check below). kindly share as many relevant details so that we can verify your payment in case you don't know your order id:-

    Screenshot (part 1):Payments_Received__Paytm_for_your_Business.png

    Screenshot (part 2):Payments_Received__Paytm_for_your_Business2.png

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Payoneer is a manual payment processor but the good part is they are available in almost every country. In order to make payment via Payoneer, you can either directly send us the funds from your Payoneer account if you are existing Payoneer customers. You may find our latest official Payoneer account details at:

Otherwise you need to contact us and tell us the amount and we will send you a payment request accordingly.

You will receive an email from Payoneer with a payment link, Go to that link and make payment and inform us. We will credit the requested amount into your account balance.

Is there any fee?
From our end we don't charge any fee for payments made via Payoneer, you may have to choose appropriate options at your end to avoid any fee (if any) and pay the requested amount. Payoneer should deduct transaction fee from our account (if any).

Example for your ref:Screen_Shot_2020-03-05_at_6.07.54_PM.png


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Topics covered in this article:-

Refund on Balances/Invoices

  • You may or may not get refund as per our refund policy. You may find link to our refund policy in the footer on main website.

Refund on Campaigns/Orders

  • You may terminate the campaign or cancel the order (if applicable and available) to get the refund back to your account balance for unused/unspent budget/funds.
    Note: Refund will be given back to the account balance only but not be given on your invoice (original payment method)

Exceptions & Special Cases

There are some exceptions => for more details, please refer our refund policy at: 


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Overview:

Payment Deducted but NOT Credited Issue:-

This happens very rarely, usually when we don't get server postbacks from our payment gateway partner or under payment issues or some other reasons.

Common Reasons for Fiat Payment Failure:-

If you tried to deposit funds in your USD balance but it was failed / canceled by the payment processor, it might be due to one or more of the following reasons:- 

  • Payment Processor does not support your country or not available in your country.
  • Payment Processor does not support your debit card, credit card.
  • Your debit card, credit card is not enabled for international transaction.
  • The debit card, credit card you has used might be expired.
  • Other miscellaneous reasons such as technical failure.

Common Reasons for Crypto Payment Failure:-

If you tired to deposit funds in your USD balance but it was marked under paid or partially paid, it might be due to one or more of the following reasons:- 

  • You might have sent funds from your crypto wallet / exchange without considering the network fee.
  • Make sure to add markup for network fee if your crypto wallet / exchange does not take care of the same for you.
  • Please note that under paid or partially paid invoices are very complicated and hence it may not process automatically.
  • Please not that we can not refund under paid or partially paid invoices because it incur us additional fee (trxn fee + network fee) to process the refund and does not worth. 

How to Resolve Under Paid or Partially Paid Invoice?

  • If you invoice is marked as under paid or partially paid, then you may have to pay the difference to get it processed manually.
  • For example, if you under paid $95 on a $100 crypto invoice, you will have to pay the difference ($5 in this case) via same gateway/invoice.
  • In case the gateway don't accept another payment on same invoice, you may have to raise a fresh crypto invoice (say for $10) and intentionally overpay it by the difference amount ($5 in this case) w.r.t previous invoice i.e total $15 (= $10 + $5) in this scenario.
  • Make sure to reach out to support to get your under paid or partially paid invoices processed manually.

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Going to create a campaign or place an order?
First of all, you need to add funds into your account balance by using an appropriate payment method such as Stripe, Tazapay, NowPayments, Paytm, Crypto, Wire, Bank ...etc at:

Quick Steps:

  1. Enter amount (USD) you want to add into your USD balance.
  2. Choose your preferred payment processor such as Stripe, Tazapay, PayPal ...etc
  3. Hit "Checkout" button to go to secure payment page.
  4. Follow the instructions shown by respective payment processor to make payment.

Note: You balance should get updated accordingly if paid successfully.

Payment Processors:

  • For Indians :  We have dedicated INR payment processors such as PayPal INR, Paytm, Bank ...etc.
  • For Non-Indians : We have PayPal, Stipe, Payoneer ...etc.
  • We also accept Crypto currencies such as BTC, ETH, LTC and over 50 AltCoins through payment processors like Bitpay, GoCoin, CoinGate ...etc.

Note: Some payment processor may not be available. Please check website add fund page to see actual list of available payment methods.

 


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Bitcoin is a kind of cryptocurrency and you need to have an account or bitcoin wallet at any one of your preferred bitcoin exchange/wallets.
 
You can buy or sell bitcoins from your account at any bitcoin exchange using your local currency. For more details, you may contact your bitcoin exchange where you have created account or have bitcoin wallet.
 
Popular BitCoin Wallets: UnoCoin | iGOT | XAPO | Zebpay 
 
Please follow these steps:-
  1. Please go to https://cpidroid.com/bank.php (login required)
  2. Enter amount of funds (USD) you want to add in "Add Funds" field
  3. Find "Pay in Crypto" tab under "
  4. Select your preferred bitcoin payment processor such as Bitpay
  5. Click "Submit" button to go to a secure payment page.
  6. Send equivalent BTC amount to the unique bitcoin address displayed.
  7. Funds will be credited to your account balance after 6 confirmations within bitcoin network.
Note: After you hit submit, It will take you to secure payment page of chosen bitcoin payment processor, where a unique bitcoin address will be shown, you have to send equivalent BTC to that address.
 
 
 

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Pre-Payment:

  • We prefer to work on pre-payment terms as of now.
  • By default our platform is designed to support pre-payment mode.

Post-Payment:

  • Eligibility Criteria for Ad Network or Agency (cpidroid.com):-
    - Should have self-serve dashboard where we can transparently track numbers delivered through and our earnings.
    - Should have decent number of Live Offers.
    - Should have plenty of Direct Offers.
    - Should have Offer API.
  • Eligibility Criteria for Direct Advertiser (cpidroid.com):-
    - We may enable post-payment mode upon request but;
    - Should have good spend history of 6 months with us on pre-payment mode.
    - Should have decent and very long term on-going campaign.
    - Should have decent daily and total budget.
    - Post-payment threshold amount will be decided by us based on your past history.

Common FAQs:

How much Minimum Funds one can Deposit in their USD Balance?

  • The minimum possible funds you can add is just $10 (may vary depending upon the payment processor or method)
  • Please go to https://cpidroid.com/bank.php (login required) for more info

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General

Steps to redeem coins are given below:-

  • Coins can be redeemed at https://app.taskperks.com/wallet/redeem (login required)
    mceclip0.png
  • Coins can be redeemed as cash via Paytm, Razorpay, Coinbase, PayPal, UPI, Bank or Gift Cards ...etc.
  • Make sure to follow the steps and submit required details while redeeming, according to the chosen payment method.
  • Available methods to cash out coins may very depending upon your country.

Note: you can only redeem coins from the COIN Available wallet.


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You can earn coins at https://taskperks.com/ or https://m.taskperks.com/ by completing offers, surveys and tasks.


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Campaigns

Kindly find the steps below to create campaign on TaskPerks.com:- 

  1. Register account at https://taskperks.com/signup
  2. Add funds to your account balance at https://taskperks.com/bank.php (login required)
  3. Go to https://app.taskperks.com/campaign/add?dashboard=advertiser and choose desired campaign type.
  4. Fill the form (ad title, ad url, bid, budget) accordingly and hit "Create Campaign" button.
  5. Finally, manage your campaigns at https://app.taskperks.com/campaign/manage 

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